For a Group is the leading global provider of outsourced business solutions for the automotive industry.
we are looking for:
Warranty Assessor has to provide tighter warranty claim controls with a comprehensive on-site review of dealer workshops and administrative processes to identify and remedy inefficiencies of warranty processes.
Duties and Responsibilities:
Assist in the selection of dealers to participate in the program through an analysis of dealer historical warranty cost performance;
Carry out dealer warranty audits in line with Audit policy and procedures and ensure the personal audit plan is executed;
Provide an audit report with all information and data requested to be transmitted to Project Manager on a regular base;
Proposes improvements to the process / procedure to make it more effective;
Record and Collect all technical and financial data to elaborate the requested metrics;
Assists Project Manager and the Customer in evaluating workshop/warranty process effectiveness (corrective actions, retention/non retention, etc);
Release the audit report including deficiencies found and the suggestions/action plan to improve the weakness items pointed out in the visit;
Manual review of pre-selected paid claims and associated dealer documentation to validate that correct administrative procedures have been followed and that the selected claims were appropriate in all respects;
Review of all dealer service department processes, technician, service advisor and warranty administrator training;
Advise dealer on best practices with respect to warranty processes and compliance with the Warranty manual;
Assist Implementation of new / revised processes as may be required at dealerships;
Present to the dealer senior management including Dealer Principals and negotiate charge back at closing meeting while still on site;
Reviews will be conducted at dealer premises and will take on average one weeks to complete;
Identify potential audit risk, inappropriate and/or inaccurate claims and areas of process inefficiencies training
Engineering Master Degree (Mechanics, Electronics, Automotive, etc);
At least 1 year experience in Warranty / Technical support;
Automotive business knowledge, dealers & sub dealers workshop network;
Knowledge of Dealer/Workshops processes;
Knowledge of fluent English, written and spoken.
Working pattern:
Rome and Hybrid
What we offer:
We offer professional growth first. The compensation package will be discussed during the interview
Categoria Professionale: Ingegneria / Ricerca e Sviluppo / Laboratorio
Settore: AUTOMOTIVE
Città: Roma (Roma)
Conoscenze linguistiche:
- Inglese
Disponibilità oraria:
- Full Time
