For a Group leading global provider of outsourced business solutions for the automotive industry.
Who we are looking for
The main purpose of the position is to support the Network of Dealers and Authorized Workshops to solve complex problems of diagnostic and technical origin following the procedural indications of the National Sales Company and to support the technical referents of the repair network to solve the incoveniente at the first attempt.
Duties and responsibilities
Use your technical experience and initiative to evaluate the appropriate response to the requested intervention that will be monitored in a specific database;
Manage all requests for technical support coming from the network, ensuring that the repairs carried out comply with the defects reported by the customer and are carried out in accordance with the technical standards of the brand, spare parts, prices, repair times and the technical procedures provided;
Provide diagnostic assistance, technical information and support for the repair of complex cases, mainly through the manufacturer's specific tool, but also by telephone, supporting dealers and authorized repairers in the correct repair of vehicles at the first attempt;
Provide timely technical assistance and complete and accurate information for the resolution of problems;
Report electronically the details of all the requests managed, following the instructions and guidelines in the technical literature made available by the National Sales Company;
Support the Technical Department of the National Sales Company in processing cases of recall campaigns;
Analyze the most frequent and expensive repairs to support the National Sales Company in identifying
Attend the technical courses delivered for the launch of new products on the Italian market and then supports the Network in case of inconveniences;
Field activities/duties including overnight stays away from home as required;
Participate in training / product information exchange with appropriate data sources including overnight stays away from home as required.
Master's degree in Mechanical Engineering;
Good knowledge of Windows operating system and Outlook application;
Good knowledge of automotive technology;
Analytical skills / Problem solving / orientation process;
Fluent in English;
We offer employment contract and professional growth. The compensation package will be discussed during the interview and related to the actual experience and
Categoria Professionale: Ingegneria / Ricerca e Sviluppo / Laboratorio
Città: Roma (Roma)
- Fogli di calcolo / elettronici - Excel, livello Ottimo
- Full Time