Store Manager Boutique_Euroma2

MAIN GOALS

As the Patrizia Pepe STORE MANAGER, you are the first and foremost brand ambassador of our brand and values. You are responsible for nourishing a store environment of Service Excellence where the retail staff is accountable for demonstrating the behaviours, values and commercial awareness required to enhance customer engagement and loyalty over the time. An environment in which customers have an incredible experience, employees are committed to doing their best and the business grows steadily. 

RESPONSABILITIES

Drive the Business & Deliver Results

·To reach business goals and financial targets through a strategic approach focused on developing, monitoring and improving measurable statistics that drive the business towards quantitative and qualitative goals

·To consistently achieve or exceed monthly and seasonal sales goals for the boutique, enhancing and developing of the business in the Milan area with both domestic and international customers

·To manage your team to maximize sales, traffic flow, floor coverage and customer engagement.

·To thrive a customer service culture within your team by exceeding customers’ expectations, demonstrating an excellent knowledge of the products as well as Patrizia Pepe history and value in accordance with the new  Patrizia Pepe selling ceremony “Your Partner In Crime”.

·To model and supervise the selling environment, providing consistent coaching on sales, product and client training in order to ensure through the team the highest level of customer service and sales.

·To mentor the team on how effectively capturing meaningful customer data according to the Company tools (CRM), for the purposes of connecting with clients, building relationships and personalising future client development opportunities;

·To work as a leader with fellow colleagues and subordinates, promote a company culture of respect with open and constructive feedback, to ensure a consistent exceptional experience and contribute to a positive working environment;

·To make sure all company policies and procedures are followed by every team members.

Team & Talent Management

·To set clear goals & expectations and hold people accountable to a high standard of excellence

·To ensure the team is fully able to function independently and with minimum supervision

·To be a role model and lead by example, embodying those behaviours that reflect the company’s core values

·To manage overall team performance & growth and find always new ways to train and motivate the team to go the extra miles

·To be able to influence and persuade team members towards desired outcomes and to apply conflict resolution techniques according to the company policies and procedures

Customer Value & Service Proposition

·To take ownership of the transformational experience in the boutique – customize it for your customer demographic & enable your team to develop & maintain productive customer relationships.

·To lead by example & create an environment for the team that incentives consistently delivers transformational customer experiences.

·To create a model and manage a highly productive selling environment by providing consistent training & coaching.

·To ensure visual merchandising and maintenance standards are met at all times.

Brand Evangelism

·To feel, teach and coach the brand aesthetic & embody a strong sense of fashion sensibility and an enthusiastic attitude towards internal & external customers.

·To oversee the development of clientele by designing & supporting strategic initiatives that build our customer base & increase repeat business.

·To take ownership for maintaining the Patrizia Pepe style across all touch points including associate presentation, dress code, visual standards, maintenance and merchandising to create a fully branded environment.

Visual & Operational Execution

·To maintain Patrizia Pepe standards of the neat, clean and organized sales floor, cash wrap and fitting room ensuring store environment is safe for employees and customers.

·To lead all visual directives ensuring mapping and floorset are properly planned, scheduled and executed seamlessly within the allotted timeframe.

·To generate and analyze merchandise reports and direct brand appropriate merchandising moves to maximize presentation and drive sales.

·To supervise the efficient and productive handling of all merchandise including shipment receipt and processing, floorsets, replenishment systems while maintaining stockroom procedures.

·To understand the importance of & ensure the efficient running of all store operations and daily operational procedures.

·To ensure store audit compliance and shrink results meet company loss prevention standards.

-To consistently adhere to all operational procedures and guidelines

QUALIFICATIONS

·Fluent in Italian (Written and spoken) is essential;

·Good level of English (Spoken) is essential

·Strong Retail or Service industry experience preferably within Fashion industries;

·Proven track record of delivering strong business results within a large team, large turnover, and within a fashion environment;

·Possessing great people management skills;

-Good standard of numeracy;

-Strong organisational skills;

·Dynamic and creative