Azienda: Ingrid Hotels S.p.A.
Data annuncio: 14/04/2020
Sede di lavoro: Roma
As a night auditor with The Dedica Anthology, your job is to execute the best service to our Guests through the proper training provided and to execute brands policies and procedures.

In order to deliver on this promise, it all starts with the right attitude and a smile!
Key Tasks:

Reporting to the Front Office Leadership, responsibilities and essential job functions include but are not limited to the following:

Effectively supervise all services provided at the Front Desk that these are always available and are carried out efficiently as per Standard Operating Procedures

Adhere to and executes all job task checklist points.

Execute the daily functions of next day arrival and departure for guests in a manner keeping with The Dedica Anthology promises and the guests

Perform registration process by obtaining data from guest and by observing the established guidelines

Review all Group Resumes, VIP reports, daily business reports

Ensure the strict control of room keys. Supervise the key handling procedures for maximum security.

Assist subordinates during peak periods.

Ensure that all rooms which are due to check-out are checked and the daily housekeeping discrepancy reports are resolved.

Comply at all times with The Dedica Anthology standards and regulations to encourage safe and efficient hotel operations which include but are not limited to Front Office policies and Accounting policies.

Cash handling and credit processing as required

To support the Concierge or switchboard as required

Resolve guest complaints or otherwise follow up with manager in the morning.

Handle Due-Out and Discrepancy updating in communication with the Housekeeping Department.

Post applicable charges for late check-outs requests

Prepare system for next day arrivals.

Ensure that one’s cash report is balanced and closed at the end of the shift with remittance envelop dropped in the front desk safety box.

Ensure proper handling and documentation of guest’s valuables being secured in hotel safe deposit box upon guest request

Drive and champion Marriott Rewards program

Drive FO Up selling program

Be familiar with hotel services and promotions and promote them.

Take and deliver accurate and timely guest messages.

Respond to queries positively.

Follow department policies, procedures and service standards, including all safety policies

Other duties as assigned

Arrives to work, ready to work.
Profile and skills:
Minimum 1 years of experience as a Night Auditor/Front office agent in luxury contests;
Good oral and written communication skills in both Italian and English languages;
Knowledge of Opera PMS is desirable;
Good knowledge of Excel, Word and other internet tools;
Team working and leadership competences;
Familiarity with Hospitality and Luxury World.
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