Infra Active Directory Customer Engineer

Settore: / Information Technology /
Azienda: Adecco Italia Spa
Data annuncio: 22/07/2023
Sede di lavoro: Roma

For the Italian unit of a prestigious global Company, leader in the IT Industry, the Digital & Technologies team is currently recruiting a Infra Active Directory Customer Engineer, specifically for the services.

Your main responsibilities will be:
• Tracking problems according to standards and referring to the next level of support as appropriate
• Meeting defined response and quality qoals, and properly setting and managing customer expectations using Clarify, Internet, and other internal resources to collect information to verify eligibility for support
• Summarizing the key elements of the technical problem and determining if the issue falls within defined support boundaries, efficiently resolving and closing cases, and ensuring complete case documentation for all support issues
• Visit customers to train them and share industry and development expertise

What we are looking for in you:
• Analytical skills
• At least 10+ years of experience in the same role
• Strong communication skills and ability to develop strategic ongoing customer relationships
• Experience in troubleshooting
• M365 – Azure IAAS SharePoint Power platform and Modern Device Management
• AD Administration, Deployment, Replication, Authentication and Authorization
• Strong understanding of Group Policies, AD Trusts, AD Sites and Services, DFS
• Must have the ability to handle customer critical issues and work in difficult situations

What can we offer you:
• A fixed term contract
• Flexible workspace type (Rome based, but the presence is occasional)
• Full time work schedule

If you think this role will do for you, apply now! We’re looking forward to meeting you!

Categoria Professionale: Infrastruttura IT / DBA


Città: Roma (Roma)

Conoscenze linguistiche:

  • Inglese - Livello Buono
  • Italiano - Livello Madrelingua

Competenze richieste:

  • Applicazioni - SharePoint, livello Ottimo
  • Groupeware - Active Directory, livello Ottimo
  • Sistemi Operativi - Windows XP, livello Ottimo

Disponibilità oraria:

  • Full Time
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