CUSTOMER CARE REPRESENTATIVE - DUTCH (C1/C2)

Settore: / Assistenza clienti /
Azienda: Randstad Italia Spa
Data annuncio: 23/06/2023
Sede di lavoro: Roma

Functieomschrijving



Randstad Italia Spa - Speciality Contact Center- situated in Piazzale Luigi Sturzo 15 (Rome), is selecting for a client operating in the communication field:


Customer care representatives fluent in the Dutch language


As a Dutch-speaker Customer Service Representative, you will be the first point of contact for any customer who has questions/issue with a product the company sells.


 


You will both assist the customers via phone (inbound only) and via e-mail with concerns regarding customer account, payments, shipping, return requests and provide general information.



Responsabilità



Requirements:


  • Fluent level of Dutch and intermediate level of English (minimum C1 for Dutch and B1 for English);



  • Experience in customer service (preferred);



  • Excellent communication and interpersonal skills and team spirit;



  • Good IT skills - required competence and speed in the use of tools to report interactions;



  • Being able to perform according to the provided KPIs



Functie-eisen



We offer: initial 6 month contract. 3 level CCNL telecommunications;


You will work from Monday to Friday (Dutch public holidays excluded) either from 8:00 to 17:00 or 9:00 to 18:00. At the beginning you will be asked to work from the office (especially during the training period), after that it is possible to partially work remotely.


Site: Rome_EUR




La ricerca è rivolta ai candidati ambosessi (L.903/77). Ti preghiamo di leggere l'informativa sulla privacy Randstad (https://www.randstad.it/privacy/) ai sensi dell'art. 13 del Regolamento (UE) 2016/679 sulla protezione dei dati (GDPR).

Candidati per questo lavoro
Partner: