The Cluster Revenue Manager reports directly to the Regional Director Revenue Management and will be responsible for maximizing revenues, market share and profit for his/her hotels in partnership with the revenue coordinator, the General Managers and the business unit's marketing, sales & e-commerce departments.
EDUCATION
Degree level - preferably in Tourism, Business Studies, Economics, Business Admin
REQUIRED SKILLS AND KNOWLEDGE
- Organized and methodical
- Highly quantitative analytical skills
- Strategic thinking and mind set
- Commercial sense
- Strong influencing and communication skills
- Proven track record of revenue growth in previous hotels
- Good team player
PROFESSIONAL EXPERIENCE
Minimum 2 years as a hotel Revenue Coordinator or Revenue Manager
MAIN RESPONSABILITIES
Strategic pricing
- Pricing and yield guidelines for rates, room types, and customer segments
- Define the ideal business mix and channel mix strategy, define overbooking and protection strategy, defines Crew & TO optimal allotments
- Planning, Budgeting & forecasting
- Builds 2 year property revenue strategy & budget proposal, Prepares forecast based on the NH guidelines
- Validates RMS forecast and ensures corrective action to improve the forecast
Daily revenue management optimization
- Reviews demand calendars, convention and city event calendars and sets up events & seasonality databases
- Performs daily pick-up analysis, reviews yield system forecast, competition analysis and price positioning
- Effectively applies pricing & restrictions in line with set strategy in order to maximize profits: rate open/closing, rate level and short-term sales & promotion action plan design & execution
- Responsible for group quotations and related displacement analysis
- Performance, demand & competition analysis
- Carefully monitors market performance, RGI, channel performance
- Follows all relevant developments of the market place, values impact of demand generators, notes changes in supply, behaviour in feeder markets etc.
- Keeps up to date knowledge of main competitors, product knowledge, pricing, business mix, etc.
- Ensures quality of data is checked on a regular basis (correct segmentation, denials tracking, etc.)
Communication
- Communicates strategic recommendations to key commercial stake holders, e.g. Regional Revenue Manager and GM, and ensures buy-in and commitment from all involved
- Holds regular reviews with key stakeholders. Participates actively in RM team collaboration & validation meetings
- Works closely with Revenue Coordinator of his hotel(s), communicates forecast & strategy
GENERAL INFORMATION
- MS Office, Intermediate Excel. Knowledge of TMS4Hotels or other hotel CRS and PMS Systems Knowledge of hotel Revenue Management Systems
- Fluent spoken and written English, plus language of the country of residence.
- This position will be based in Rome.
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EDUCATION
Degree level - preferably in Tourism, Business Studies, Economics, Business Admin
REQUIRED SKILLS AND KNOWLEDGE
- Organized and methodical
- Highly quantitative analytical skills
- Strategic thinking and mind set
- Commercial sense
- Strong influencing and communication skills
- Proven track record of revenue growth in previous hotels
- Good team player
PROFESSIONAL EXPERIENCE
Minimum 2 years as a hotel Revenue Coordinator or Revenue Manager
MAIN RESPONSABILITIES
Strategic pricing
- Pricing and yield guidelines for rates, room types, and customer segments
- Define the ideal business mix and channel mix strategy, define overbooking and protection strategy, defines Crew & TO optimal allotments
- Planning, Budgeting & forecasting
- Builds 2 year property revenue strategy & budget proposal, Prepares forecast based on the NH guidelines
- Validates RMS forecast and ensures corrective action to improve the forecast
Daily revenue management optimization
- Reviews demand calendars, convention and city event calendars and sets up events & seasonality databases
- Performs daily pick-up analysis, reviews yield system forecast, competition analysis and price positioning
- Effectively applies pricing & restrictions in line with set strategy in order to maximize profits: rate open/closing, rate level and short-term sales & promotion action plan design & execution
- Responsible for group quotations and related displacement analysis
- Performance, demand & competition analysis
- Carefully monitors market performance, RGI, channel performance
- Follows all relevant developments of the market place, values impact of demand generators, notes changes in supply, behaviour in feeder markets etc.
- Keeps up to date knowledge of main competitors, product knowledge, pricing, business mix, etc.
- Ensures quality of data is checked on a regular basis (correct segmentation, denials tracking, etc.)
Communication
- Communicates strategic recommendations to key commercial stake holders, e.g. Regional Revenue Manager and GM, and ensures buy-in and commitment from all involved
- Holds regular reviews with key stakeholders. Participates actively in RM team collaboration & validation meetings
- Works closely with Revenue Coordinator of his hotel(s), communicates forecast & strategy
GENERAL INFORMATION
- MS Office, Intermediate Excel. Knowledge of TMS4Hotels or other hotel CRS and PMS Systems Knowledge of hotel Revenue Management Systems
- Fluent spoken and written English, plus language of the country of residence.
- This position will be based in Rome.
